American Airlines Developer/Senior Developer, IT Business Intelligence in Ft Worth, Texas

Location: AA Headquarters 2 (DFW-HDQ2)

Additional Locations: None

Requisition ID: 21761


Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This position sources, compiles and interprets key IT operational and statistical data, analyzes metrics performance, and generates a variety of value-added Business Intelligence (BI) reports for the business and senior-level executives, including key performance indicators and critical success factors for both services and processes. This role requires a deep understanding of data structures and a strong working knowledge of BI tools, databases and SQL.

Specifically, you’ll do the following:

  • Ensures the timely and accurate generation of all ITS reporting, ensuring consistency and standardization amongst the various types of reports and databases

  • Leads reporting requirements gathering sessions with customers. Works with departmental Analytics and Reporting team SMEs to understand Business Requirements, data structures, definitions and various data sources

  • Analyzes, interprets and reports performance trends from various channels and departments, identifying areas performing outside of expected results

  • Responsible for data mining for enterprise decision support, as well to provide data support for organization's improvement initiatives

  • Leads efforts to review and recommend improvements and subsequent development of reporting enhancements, including the creation of new reporting templates and analytical reports

  • Maintains a reporting schedule and documentation of reporting procedures. Generates and maintains control documentation of reporting procedures to comply with governance audits and regulatory requirements

  • Provides mentoring and guidance to less experienced analysts on topics such as documentation, analysis, job responsibilities, organizational expectations, process execution, and industry best practices

  • Perform ad hoc duties in accordance to business needs


Required Qualifications

  • Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

  • 3 years of relevant comprehensive data analysis and design experience as a part of an Incident and/or Problem team

  • 3 years of experience and expertise in Tableau driven dashboard/analytics design, development and implementation

Preferred Qualifications

  • 5+ years of relevant comprehensive data analysis and design experience as a part of an Incident and/or Problem team

  • Business Intelligence development certifications. DBA / Report Developer / Data Scientist qualifications

  • Working knowledge of Tableau administration/architecture (preferred)

  • Working knowledge of BA/data warehouse functionality (preferred)

  • Knowledge of BA project/program management (preferred)

  • ITIL v3/2011 Foundation certification is preferred, with preference for advanced Intermediate certification in ITIL's Service Operations or Operational Support and Analysis certification

  • Experience in architecting, designing, developing BI and other analytical, reporting solutions using standard BI tools

  • Experience in creation of functional specifications and project documentation and translating functional requirements into detailed technical requirements

  • Expertise in developing, maintaining and experience in managing/leading Tableau driven dashboards & analytics, preferably with working knowledge of Tableau

  • Experience with MS SQL Server, Tableau, Business Objects, Microsoft Reporting Services strongly preferred

  • Extensive background in measurements of IT, services, deliverables and inputs

Qualifications (Continued)

  • Experience working with Agile project management methodologies and tools

  • Experience in DevOps Toolchain technologies

  • Demonstrated initiative, flexibility and ability to adapt to changing priorities and work environments

  • Ability to thrive in a sense-of-urgency environment and leverage best practices

  • Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources

  • Strong knowledge of ITIL processes

  • Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, Visio, Access, etc.)

  • Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups

  • Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills

  • Ability to work well within a team environment, as well as independently

Additional Locations: None

Requisition ID: 21761

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.