American Airlines Analyst/Senior Analyst, IT Digital User Experience Strategist in Ft Worth, Texas
Location: DFW Headquarters Building 8 (DFW-SV08)
Additional Locations: None
Requisition ID: 40771
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the User Experience (UX) and Digital Customer Experience team within the Information Technology division.
The UX Strategist must have a passion for user-centric experiences and establishing UX as a practice within an enterprise. Responsible for identifying strategies and processes that will allow the UX team to deliver at scale as well as be an advocate for design standards, ensure UX best practices are identified and documented.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Advocate for and support user-centric vision and UX strategy across portfolios
Maintain UX tools and tactics such as: design system, insights repository, research lab and tools
Collaborate with others to document standards, best practices and tactics for Product Designers
Provide direction and consultation on UX methodologies to delivery transformed teams
Coach and mentor others on standards, best practices and tactics
Work across Portfolios with UX Portfolio Managers and Product Designers to ensure products are aligned to standards and best practices
Work with cross-functional teams using agile methodologies to define user stories and UX deliverables
Collaborate with developers to find the most effective and efficient ways to implement solutions
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor’s degree in visual communication/design, interactive design, human computer interaction, or other related discipline, or equivalent training/experience
3+ years of experience as a UX practitioner with strong depth of knowledge in their discipline with cross-disciplinary breadth of knowledge
3+ years of experience working closely with inter-disciplinary teams an agile environment
Preferred Qualifications- Education & Prior Job Experience
Bachelor’s or master's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, , or equivalent experience
5+ years of experience as a UX practitioner with strong depth of knowledge in their discipline with cross-disciplinary breadth of knowledge
5+ years of experience working closely with inter-disciplinary teams an agile environment
Skills, Licenses & Certifications
Relentless focus on the customer
Passion for innovation and advancing their craft
Proven ability to mentor others while supporting and facilitating UX as a practice at scale
Proven ability to collaborate effectively across disciplines, product lines and roles
Excellent communication, presentation, organizational and interpersonal skills
Strong skills in modern design and prototyping tools (Axure, Sketch, Zepline, Flinto, Adobe CC)
Strong depth of knowledge in the fields of UX research, design and / or information architecture along with cross-disciplinary breadth of knowledge
Strong foundation in UX best practices and user centered design principles and a solid gaps of trends in web and app design
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel Free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 40771
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.